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Desktop Virtualization: 5 Steps to Success. - February 2010

Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives - November 2009

Total Cost of Ownership: Analysis of a Global Service Desk

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?

Reducing costs and enhancing flexibility in the adaptive enterprise through outsourcing

Giving the Processes and the Provider Their Due

Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships

Industry Giant Seeks Soulmate
This synergy of interests is a cornerstone of ongoing success.

Simplifying Operations With A Single Integrator
Kris Brunk of Geon wants to spend less time managing and more time on the business, so she is looking for a single integrator.

A Different Perspective
TransAlta shares the challenges the company has encountered, as well as insights into the problems of other companies.

From the Top Down
A deal with AT&T Solutions that has evolved into a working partnership that has exceeded expectations.

The 90-Day Countdown
General Motors changed to a multi-vendor relationship that brought CSC into the outsourcing mix.

Wanted: Outsourcer's Resources and Skills
ABB Power Generation Ltd. offers an overview of the company's network outsourcing deal with Compaq.

Cutting to the Core
DIRECTV's identified two truths important to their new company's future. Acting on those realizations, they embraced outsourcing as integral part of their business strategy.

When a Fixed Solution Won't Work...
ING Baring was looking for a flexible outsourcer and found it in Compaq.

Changing Direction
A new level of committment and communication resulted from a relationship that needed mending.

Man With A Mission
A faltering outsourcing relationship is revived with a new commitment to a solution.

Success--Without Reservations
From the customer´s point-of-view, Hyatt explains the value of their relationship with CSC Corporation.