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On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank: Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had different business cultures and adopted technology their way. Selecting HP's Access on Demand helped the bank get a handle on its vast computer inventory. (2008)

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?
On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro^TM. Ross Tisnovsky and Shiraz Ritwik believe vPro will affect desktop outsourcing in a major way because it boosts the Remote Infrastructure Management Outsourcing (RIMO) model. Read why. (2007)

Vintage Outsourcing
CompuCom Systems' SLA-driven outsourcing services have improved E&J Gallo Winery's IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries. (2004)

Why You Should Consider Restructuring Your Value Chain
New feature on topics based on key words our readers are searching in Outsourcing Center's search engine. This month's words: value chain. (2004)

Judging Outsourcing Performance at the Justice Department
Canada's Department of Justice finds that outsourcing is the best way to focus on its core issues. (2000)

From Help Desk to Partnership
An outstanding example of the value both companies receive by contracting for and providing specialized services. (1999)

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Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

Reducing costs and enhancing flexibility in the adaptive enterprise through outsourcing - Justifying the business value of IT expenditures is a fact of life for C-level executives today according to HP. Although not all value add can be calculated in dollars and cents, CIOs, CFOs, and CEOs are looking for hard data on return on assets, I... - November 2004

Giving the Processes and the Provider Their Due - This paper describes crucial issues and pitfalls within the procurement process and discusses the need for an integrated solution. It explains the benefits of Procurement BPO - the optimal, strategic solution - to this critical business area. - December 2002

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